ESSEX CHRONICLE ARTICLE....
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The last 13 months have been emotionally draining and stressful. But finally our nightmare is over! Following my appearance on BBC One Breakfast News we were contacted by a researcher at BBC Scotland and asked whether we would be interested in appearing on BBC One's Cowboy Trap and have a make over done on our windows.
We immediately agreed and could not believe that we would finally get this hideous mess sorted.
We told the researcher what windows we wanted and who supplied them. The windows we thought we had originally ordered were from Masterframe. The Director of Masterframe (Alan Burgess) who has supported us from the start agreed to contribute to the programme. Masterframe supplied 6 of there highest specification sliding sash windows, with the would be carried out by Bygone Installations.
When the work started we were shocked to find just how poorly the other windows were fitted. Eddie Baker of Bygone Installations said that the windows were not securely anchored to the brick work and could of blown inwards, had there been a strong wind or we could of pushed against them and they could of fallen out. It was simply appalling and extremely dangerous. The show Cowboy Trap which will air in September shows just how appalling the fitting was.
The makeover is now complete and the sash windows look amazing. The high quality workmanship and high quality windows have put the character and style back into the property. (please click tab on the makeover photos).
We cannot express how grateful we are for Masterframe and Bygone Installations support and assistance over the last couple of weeks and in particular Alan Burgess's assistance with trying to achieve justice against the Double Glazing Shop Limited. Once again thank you both for all your help.
We cannot recommend Masteframe and Bygone Installations highly enough and its nice to know that there are companies out there you can trust. please click on the links below and they will take you directly to the websites or simply type in
bygoneinstallationsessex.co.uk or www.masterframe.co.uk
Unfortunately we have been unable to get our money back from The Double Glazing Shop Limited. The Director and the fitter is stll trading so be careful. Thankfully we can now move on with our lives.
Thank you for visiting our website. I trust it has been helpful.
A complaint about my website has been received.
The company I set this website up on has been threatned with legal action for publishing defamation. We too have been threatned with legal action for defamation
To prevent legal action, We have removed any names associated with the company. We suggest that if you wish to find out further details you do a detailed search on the companies house website and search throughly any company before signing a contract.
Best of luck to all consumers and once again thank you for viewing my website.
The Double Glazing Shop is now in liquidation.
Double Glazing Shop Ltd, have been served a winding up petition on 2nd February 2010. The matter will be heard at the Royal Courts of Justice, Strand, London on 17th March 2010 at 10:30am.
This has been published in The London Gazette a copy of which can be seen by clicking on the above tab.
The Double Glazing Shop Ltd have been issued with a winding up petition from the High Court. The company will now go into liquidation.
My name is Sean Marten and for the past year myself and my partner have had an on going issue with a window fitters called the Double Glazing Shop an internet based company located in Ross on Wye, Herefordshire.
We are first time buyers and we moved in to our property in February 2009. We were obligated to replace our windows as part of our mortgage agreement. In order to do this we would need to use the rest of our savings.
We had an awful and quite distressing time trying to obtain quotes from local glazing companies and found the Double Glazing Shop on the internet offering to give us a quote over the phone or email if we gave them the measurements of the windows...this sounded ideal! We obtained the quote which was very reasonable for what we wanted and agreed for them to come round and survey our property. We then signed the contract after the survey had been carried out and from that point onwards our nightmare unfolded.
From the start of installation there were problems. The works have not been completed. We cancelled the contract as we were unhappy with finish and service provided leaving our property freezing especially over the past few months due to cold weather.
Sean,
As you know, my organisation was appauled to learn about your experience, especially when you thought you had been shown our brochures!
I do hope the liquidator finds a way forward for you, to reclaim funds that may have been misappropriated by the directors.
Also we will help you get these refitted etc in due course, but good luck with the programme and the liquidators.
Alan Burgess
masterframe sash windows
Mr Marten
The BBC is looking for case studies for an item on tomorrow's breakfast news about people who have been ripped off by double glazers in response to a new Ombudsman scheme being set up.
Please contact us on 0161 838 7770 ASAP if you would like to tell them your story
Yngvai thank you for your comment. Could you provide me with some more details so I can contact the OFT?
Many thanks
Sean
We took the Double Glazing Shop Limited to the small claims and won our case for the claim of £5000.00. We have been unable to get our money back and cannot afford to have it all rectified. We have also involved my Local MP Mr Simon Burns who has tried to help but cannot, as it is difficult due to the protection given to limited companies
The reason that we have created this website is to provide advice to consumers.
We would recommended using only local trades. Makes sure that the company is fensa registered. We would also recommend that you look out for this number ISO 9001:2000. This means that the company has systems in place to deliver a consistent quality, month to month, week to week day to day, their systems ensure the consistency is there.
Also look out for the Fensa trust mark the "TrustMark is a Government backed scheme developed in tandem with key representatives of the home improvement industry, including Trade Associations and consumer-awareness groups. The purpose of TrustMark is to raise standards across the industry and provide a recognisable brand to both customers and installers alike".
Best of luck to all consumers and be careful.
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Sean and Caroline,
It was a pleasure to get your home straight again, and to be able to supply the windows that you thought you had ordered originally!
It makes me really cross that there seems little to stop companies like this, who seem to phenonix regularly.
I know everyone was shocked at the installation, the lack of safety glazing and fixed light windows where fire egress is needed, above all though was the finishing both inside your home and outside.
Inside the architraves left much to be desired, whilst externally the amount of making up of plastic (windows were too small) was horrid, just like the "silicone brick filler"!
What I liked about you both is that you're really proud of your home, and you wanted to remove those ugly casement windows it had when you bought the place.
Its refreshing to see people trying to reinstate the character of Victorian terraced properties by installing authentic sash windows. Hopefully the valuer will think so too!
Thank you for the testimonials, and the links, no doubt someone will suggest this was just some elaborate marketing ploy....but we know the turmoil you've had to endure over the past 18 months!
Thanks once again
Alan Burgess
www.masterframe.co.uk
www.bygonecollection.co.uk